NyteSystems ("we", "us") builds and manages websites and customer-communication systems for businesses on California's Central Coast. This policy explains what we collect from visitors to nytesystems.com and from people who contact us, and what we do with it.
1. Information we collect
Information you give us
- Contact details — your name, phone number, email address and business name, when you text us, call us, email us or submit a form.
- Project details — anything you tell us about your business, services, hours and goals, including plan selections you send from our pricing tool.
- Billing information — handled by our payment processor. We receive confirmation of payment and the last four digits of the card; we never see or store the full card number.
Information collected automatically
- Usage data — pages viewed, referring site, approximate region, browser and device type, and timestamps.
- Device identifiers — IP address, and cookie or similar identifiers where you have allowed them.
We do not knowingly collect Social Security numbers, government ID numbers, precise geolocation, biometric data, or health information. Please do not send those to us.
2. How we use it
- To reply to your enquiry and prepare a written quote.
- To deliver, support and maintain the services you buy from us.
- To send service messages — appointment confirmations, project updates, invoices and renewal notices.
- To send marketing messages, only where you have opted in, and only until you opt out.
- To keep our own site secure, detect abuse, and meet legal and tax obligations.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
3. SMS and text messaging
Texting is our main way of working with clients, so this section matters. Please read it.
- Consent. By texting us first, or by giving us your mobile number on a form or during onboarding, you agree to receive text messages from NyteSystems at that number.
- What we send. Replies to your questions, appointment reminders, project updates, invoices and support messages. Promotional texts are sent only to people who have separately opted in to marketing.
- Consent is never a condition of purchase. You do not have to agree to marketing texts to buy anything from us.
- Opting out. Reply
STOPto any message to stop all texts. ReplyHELPfor help, or contact us at (805) 590-0411. - Frequency and cost. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
- No sharing for marketing. Mobile numbers and SMS consent are never sold, rented or shared with third parties or affiliates for their own marketing. Numbers are shared only with the messaging providers that carry the message on our behalf, and only to deliver it.
4. Who we share it with
We share personal information only with service providers who need it to run our business, under contracts that limit them to that purpose:
| Purpose | What they receive |
|---|---|
| Website, CRM and messaging platform | Contact details, message history, appointments |
| Telephone and SMS carriers | Phone number and message content, to deliver it |
| Email delivery | Email address and message content |
| Payment processing | Name, billing contact, transaction amount |
| Analytics | Usage and device data, where allowed |
We may also disclose information where required by law, to enforce our agreements, or to protect the rights and safety of our clients or the public. If our business is ever sold or merged, information may transfer as part of that transaction; we will post notice here first.
5. Cookies and tracking
See our Cookie Policy for the detail on what we set and how to control it.
6. How long we keep it
Enquiries that do not become projects are deleted within about 24 months. Client records are kept for the life of the engagement and then for as long as tax, accounting and contract-limitation rules require — generally seven years. Backups age out on their own cycle.
7. Your California privacy rights
California residents may request to know what personal information we hold, to receive a copy, to correct it, and to have it deleted. You may also ask us to limit the use of sensitive personal information — though as noted above, we do not collect the categories that trigger it.
To make a request, email support@nytesystems.com or text (805) 590-0411. We will verify your identity by contacting you through a channel already on file, and respond within 45 days. You may use an authorized agent. We will not discriminate against you for exercising these rights — no price change, no service change.
Because we do not sell personal information or share it for cross-context behavioral advertising, we do not offer a "Do Not Sell or Share" link. We honor Global Privacy Control signals where our platform supports them.
8. How we protect it
The site is served over HTTPS. Access to client systems is limited to people who need it and is protected by multi-factor authentication. Payment card data never touches our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach affects your information, we will notify you as California law requires.
9. Children
Our services are for businesses. We do not direct them to children under 16 and do not knowingly collect information from them. If you believe a child has given us information, contact us and we will delete it.
10. Changes
We will update this page and change the date above when this policy changes. Material changes will be flagged on the homepage for at least 30 days.
11. Contact us
NyteSystems · Santa Maria, California
Text or call: (805) 590-0411
Email: support@nytesystems.com